Frequently Asked Questions
How to prepare for your first session?
To prepare for your first session, please ensure you have a quiet space where you are comfortable having a private conversation. We welcome you to come as you are—baby spit up on your shirt and all!
Do you offer virtual appointments?
Yes, at this time we are virtual-only for clients in Ontario.
Cancellation policy
We require 24 hours notice to cancel a scheduled session so that this time can then be offered to another client. The full session fee is charged if there is less than 24 hours notice given or an appointment is missed. This includes your initial appointment.
What issues do you work with?
Trying to conceive (TTC) and managing your fertility journey
Infertility
Surrogacy
Pregnancy loss or grief
Pregnancy after loss
Perinatal mood/anxiety disorders
General mood/anxiety disorders
Traumatic labour/birth experiences
Sex and intimacy challenges
Managing transitions (eg. "the fourth trimester")
Difficult partner & family relationships
Supporting your child’s mental health
General parenting challenges
More Than Sleep program in partnership with Have Baby. Must Sleep
Do you take insurance?
Our services are covered by most employer benefits and extended health plans. We collect payment following completion of the session and provide an invoice to be submitted to your provider. Please be sure to check that your insurance plan covers services from Registered Social Workers.
What ages do you serve?
We primarily support adults but welcome children and youth in family counselling sessions if it is in the best interest of the family. Specific needs will be discussed with your therapist upon booking.